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MAKING THE CONNECTION Foreword Acknowledgements Telecenter Definitions Introduction PART I: REVIEWING THE PAST & PREVIEWING THE FUTURE Chapter 1: An Evolving Vision of Telecenters for Development 1.1. Queries to the Telecenter Help Desk 1.2. A Vision of Shared Access—The Telecenter 1.3. Today’s Opportunities 1.4. Today’s Challenges: Sustainability, Increased Impact, and Scaling Up 1.5. Scaling Up Is Multidimensional 1.6. An Emerging Telecenter Ecosystem 1.7. A Vision of the Future—Scaling Up Impacts 1.8. Take-Aways 1.9. Make It Your Own 1.10. Selected Resources Chapter 2: Learning from Experience 2.1. Queries to the Telecenter Help Desk 2.2. Background, Perspective, and General Lessons 2.3. Implications of Lessons for Scaling Up 2.4. Take-Aways 2.5. Make It Your Own 2.6. Selected Resources PART II: PLANNING FOR SUSTAINABILITY, IMPACT, & SCALE Chapter 3: Analyzing the Local ICT Environment in Rural and Underserved Areas 3.1. Queries to the Telecenter Help Desk 3.2. Telecenter Ecosystems and Local ICT Environments 3.3. Understanding Local Communities 3.4. Methodologies 3.5. Case Study: MS Swaminathan Research Foundation (MSSRF) and the Village Knowledge Centers 3.6. Case Study: Baseline Market Analysis in Peru 3.7. Take-Aways 3.8. Make It Your Own 3.9. Analyzing Your Situation 3.10. Selected Resources Chapter 4: Identifying Appropriate Organizational Models 4.1. Queries to the Telecenter Help Desk 4.2. Key Characteristics of Organizational Models 4.3. The Two-Gap “Economic” Model 4.4. A Modified Two-Gap Model—Adding a Service Dimension 4.5. Snapshots of Case Studies 4.6. Case Study: Committee for Democratization of Information Technology, Brazil—A Social Franchise Approach for Urban Areas 4.7. Case Study: IT Clubs in Egypt—A Social/Government-Led Model 4.8. Case Study: Micro-Telcos in Peru—A Community-Based Social Enterprise 4.9. Case Study: Gyandoot—Multiple Models to Address Different Situations 4.10. Putting It Together—Local Markets and the Roles of Different Sectors 4.11. Take-Aways 4.12. Make It Your Own 4.13. Analyzing Your Situation 4.14. Selected Resources Chapter 5: Ensuring Sustainability & Impact Through Relevant Services and Content 5.1. Queries to the Telecenter Help Desk 5.2. Services and Sustainability—A Strong Relationship 5.3. Typology of Services 5.4. Snapshots of Case Studies 5.5. Case Study: Community Learning and Information Centers (CLICs) of Mali 5.6. Case Study: Akshaya’s e-Literacy Campaign and Service Networks 5.7. Case Study: e-Centers of Kyrgyzstan—Enhancing Cybercafés’ Traditional Menu of Service 5.8. Case Study: Nemmadi Initiative—A Case of Functional and Quantitative Scale-Up 5.9. Case Study: e-Choupal—Empowering Farmers in India 5.10. Linking Telecenters to Broader Development Goals—Project SIRU, Peru 5.11. Grameen Village Computing 5.12. Future Trends in Services 5.13. Take-Aways 5.14. Make It Your Own 5.15. Analyzing Your Situation 5.16. Selected Resources Chapter 6: Identifying Appropriate Technologies 6.1. Queries to the Telecenter Help Desk 6.2. Technology Packages 6.3. Power Issues and Solutions 6.4. Computing Devices 6.5. Software and Applications 6.6. Connectivity Solutions—From Asynchronous Networks to Broadband 6.7. Case Study: Drive-By WiFi Connectivity—DakNet in India and Cambodia 6.8. Case Study: Cost Sharing for Sustainability—VSAT Connectivity in Mali 6.9. Case Study: Cost-Effective Connectivity Solution—n-Logue’s corDECT 6.10. Case Study - Connecting Macedonia 6.11. Case Study: CDMA to Support Mission 2007 in India 6.12. Technology Issues in a Scale-Up Context 6.13. Take-Aways 6.14. Make It Your Own 6.15. Analyzing Your Situation 6.16. Selected Resources Chapter 7: Using Networks to Strengthen Telecenters 7.1. Queries to the Telecenter Help Desk 7.2. Networks 7.3. Networks and the Telecenter Ecosystem 7.4. telecentre.org: Supporting the Growth of Telecenter Networks 7.5. Step-by-Step: The telecentre.org Model for How to Build a Telecenter Network 7.6. Snapshots of Case Studies 7.7. Case Study: Hungarian Telecottage Association—Building Community 7.8. Case Study: UgaBYTES—Tech Support at Home and Abroad 7.9. Case Study: Mission 2007 Training Commons—Using Networks to Train Telecenter Managers 7.10. Case Study: Esplai—Developing and Distributing Services that Telecenters Can Offer to Communities 7.11. Case Study: Sri Lanka Telecenter Family—Peer Learning and Knowledge Sharing 7.12. Take-Aways 7.13. Make It Your Own 7.14. Selected Resources PART III: PATHS TO SCALE AT THE NATIONAL LEVEL Chapter 8: From Organic to Programmatic Approach - Paths to Scaling Up 8.1. Queries to the Telecenter Help Desk 8.2. Readiness for Scale-Up 8.3. Government’s Role in Establishing an Enabling Environment 8.4. Organic Approach 8.5. The Programmatic Approach 8.6. Somewhere in Between—Uganda 8.7. Take-Aways 8.8. Make It Your Own 8.9. Selected Resources Chapter 9: Making It Your Own 9.1. Investigating Your Situation and Your Options 9.2. Identifying Appropriate Services for Each Zone 9.3. Identifying Appropriate Technology Options 9.4. Identifying Appropriate Organizational Models 9.5. Business Planning 9.6. Financial Planning 9.7. Building Networks and Capacity 9.8. From Organic to Programmatic Approaches Chapter 10: Conclusion - Learning, Looking Ahaed, and Keeping an Eye on the Ball 10.1. The Learning Imperative 10.2. Looking Ahead 10.3. Keeping an Eye on the Ball APPENDICES Appendix A Glossary Appendix B List of Case Studies Appendix C References

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