|Chapter 2: Learning from Experience
2.1. Queries to the Telecenter Help Desk
We’re developing a set of best practices tip sheets for the members of our national telecenter network. Is there a list of best practices or at least good practices that have been identified across countries? We’re also trying to organize our best practices around themes for training purposes. What are the core themes within which we should identify best practices?
We’re a large NGO providing health, education, agriculture, and microfinance services to hundreds of small rural communities and the urban poor. I am part of a small group of younger staff members who are more tech savvy, and we are trying to convince our management to set up a small network of telecenters to support our work at the village level. We’ve established an internal working group to start a feasibility study. Where can we find information about telecenter best practices?
Most of the literature on telecenters focuses on donor-funded initiatives. To what extent do the best practices emerging from donor-funded initiatives apply to private sector-led scale-ups?
2.2. Background, Perspective, and General Lessons
Objectives of This Chapter
The objectives of Chapter 2 are to: